• 1 Choose your treatment
  • 2 Choose your time
  • 3 Inloggen / Registeren
  • 4 Confirm details

Privacy Statement

Privacy statement Delete Holding BV, also known as Delete Professionals in Waxing BV and its subsidiaries

Introduction

Delete takes your privacy very seriously and shall handle your personal data with the utmost security and care. In this Privacy Statement you will learn how we handle your data as well as learn about your rights concerning our processing of your data. We advise that you read this Privacy Statement thoroughly. Should you have any questions or remarks, please contact us at info@delete-waxing.com.

Who is Delete?

Delete is the besloten vennootschap Delete Holding BV and its direct related companier, with registered office at (1019 HE) Amsterdam listed at the Traderegister of the Dutch Chamber of Commerce under 50792709.

Delete is as the controller ultimately responsible with regard to the processing of your personal data.

How does Delete use your personal data?

Underneath you will find an overview of the purposes for the processing of your personal data. You will also find a specification of which data Delete uses for that specific purpose, the legal justification, and the amount of time Delete keeps this data. For clarity’s sake, we have categorised the purposes.

Services, customer management and financial administration

Purpose: Order / Treatment Management
Information: Home address, Treatment address, Delivery address, Billing address, Email, Phone, Payment information, Account number, Complaint content, Customer number
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose: Handling complaints
Information: Home address, Delivery address, Billing address, Email, Phone, Payment information, Account number, Complaint content, Customer number
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose: Invoicing
Information: Home address, Delivery address, Billing address, Email, Phone, Payment information, Account number, Complaint content, Customer number
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose: Services
Information: Home address, Email, Customer file data, Financial data, Data necessary to provide the service, Data generated by the service
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose: Handling complaints
Information: Home address, Email, Customer file data, Financial data, Data necessary to provide the service, Data generated by the service
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose: Invoicing
Information: Home address, Email, Customer file data, Financial data, Data necessary to provide the service, Data generated by the service
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose: CRM
Information: Name, Email, Location, Order history, User ID, Phone
Legal basis: Legitimate interests
importance: Commercial interests
Storage period: As long as necessary for this purpose
Purpose: Job application
Information: Name, Email, Location, Order history, User ID, Phone
Legal basis: Legitimate interests
importance: Commercial interests
Storage period: As long as necessary for this purpose

Marketing

Purpose: Direct marketing
Information: Name, Home address, Email, Interest in a product, Order history Legitimate interests
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
Purpose: Affiliate marketing
Information: Name, Home address, Email, Interest in a product, Order history Legitimate interests
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
Purpose: Newsletter
Information: Name, Home address, Email, Interest in a product, Order history Legitimate interests
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
Purpose: Retargeting
Information: Name, Home address, Email, Interest in a product, Order history Legitimate interests
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
Purpose: Social media marketing
Information: Name, Home address, Email, Interest in a product, Order history Legitimate interests
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
Purpose: Behavioural targeting
Information: Name, Home address, Email, Interest in a product, Order history Legitimate interests
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
Purpose: Loyalty program
Information: Name, Home address, Email, Interest in a product, Order history Legitimate interests
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose

Website

Purpose: Website analytics
Information: Online behaviour, Location
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
Purpose: A/B testing
Information: Online behaviour, Location
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
Purpose: Account
Information: Name, Email, Message content
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose: Submitting reviews or messages
Information: Name, Email, Message content
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
Purpose: Chat feature
Information: Name, Email, Message content
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose

Security and fraud prevention

Purpose: Camera surveillance
Information: Security video footage, Agreements and settlements, IBAN number, Name, Address
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
Purpose: ID verification
Information: Security video footage, Agreements and settlements, IBAN number, Name, Address
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
Purpose: Data security
Information: Security video footage, Agreements and settlements, IBAN number, Name, Address
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose

Research and Development

Purpose: Market research
Information: Habits, Home address, Email
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose

How did we obtain your personal data?

Delete has obtained your data because you have provided this data to us. .

What are your rights?

Under the European General Data Protection Regulation you have a number of rights with regard to your data and the processing thereof:

Access

You may access your personal information and make any necessary changes in your MijnDelete account. If you would like to see which personal data Delete has obtained about you, you may exercise your right of access by submitting a request to Delete.

Making changes

If you wish to make changes to the personal information that you have seen as a result of a request for access and you are unable to make the changes yourself in your MijnDelete account, you may request that Delete makes these changes for you. You may request that Delete modifies, corrects, supplements, erases or shields your information.

Restriction of processing of personal data

You also have the right, under certain conditions, to ask Delete to restrict the processing of your personal data.

Right to object

If processing of your data takes place on the grounds of ‘legitimate interest’ by Delete or a third party, you have the right to object to that processing.

Portability of data

You have the right to obtain your personal data from Delete. Delete will provide this in a structured and commonly used format, which can easily be opened using commonly used digital systems.

Automated processing

Whenever a decision about you is taken that is completely based on automated processing of your personal data, you have the right to request that that decision be re-evaluated by a person. You may at all times let us know your position on that decision or let us know that you do not agree with our decision.

Withdrawing consent

When the legal basis for a particular processing is your explicit consent, you have the right to withdraw that consent. This does not affect past processing, but does mean that we will no longer be allowed to process this data in the future. It may also result in Delete no longer being able to provide you with certain services.

Response from Delete

A request can be sent to info@delete-waxing.com. Delete will comply with your request as soon as possible and in any case no later than one (1) month after Delete has received such a request. If Delete rejects your request, we will indicate in our reply why the request was rejected.

Recipients of your personal data

Your data may be transmitted to:

  • Data processors

It is possible that Delete is required to submit your data to a third party, for example to fulfil a legal obligation.

Automated Decision Making

Delete can use automated decision-making processes based on your data, when it is necessary for the execution of an agreement between you and Delete. It is possible that, based on your profile, some of theproducts or services of Delete may not be available.

What are cookies and how does Delete use them?

Cookies are small pieces of (text) information that are sent to your browser when you visit the website of Delete and then stored on the hard disk or in the memory of your device. The cookies placed via Delete’s website cannot damage your device or the files stored on it. With ‘cookies’, we also mean comparable techniques collecting information, such as device fingerprinting.

Can changes be made to this Privacy Statement?

This Privacy Statement is subject to changes. We therefore advise you to regularly read the Privacy Statement for any such changes.

Questions, remarks, and complaints

If you have any questions regarding this Privacy Statement or the way in which Delete uses your data, you can send an e-mail to info@delete-waxing.com. If you have a complaint about the way your data is processed, please send an e-mail to info@delete-waxing.com. Furthermore, you always have the right to contact the competent national data protection authority. In The Netherlands, this is the Autoriteit Persoonsgegevens.